One of the most common sources of conflict among people is in the way we communicate. Oftentimes, conflicts do not arise because of the diversity of opinions and beliefs. Diversity is necessary for thought exchange and ultimate growth.

The true source of conflict, rather, is in the way we express our opinions and communicate disagreement. A blaming, sometimes even aggressive tone of voice can seep into our language, which invites confrontation instead of collaboration, and conveys a closed “my way or no way” kind of approach.
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Here are three useful suggestions that helped me refine my communication skills and build bridges of mutual understanding with others:

1. Be curious about others’ intentions.
2. The power of “what.”
3. The importance of listening.

How to Handle Difficult Conversations — by Sara Fabian

http://www.positivelypositive.com/20...conversations/